Sr Engineer - Customer Service Operations (Cloud & Security Customer Service Operations) - B2201_2

Broad outline of the Role

• The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate with 0-4 years of experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

• Understanding/Knowledge on Arcsight Architecture and components
• Device Integration with SIEM
• Troubleshooting of non-reporting devices
• SOC Incidents handling
• Use cases and report creation/finetuning

Knowledge / Skills