Sr Manager - Business Support Operations (Billing, Collections & Finance Operations) - B4101_1

Broad outline of the Role

Sr. Manager: Business Support Operations (Billing, Collections & Finance Operations)

Location: Mumbai

Monitor operations related to billing, collections, credit and settlement, audits including regular operations, dispute resolution issue resolution and recovery actions.

This is a tactical role which has a significant mid-term impact on business units overall results.

Minimum qualification & experience

• Graduate in accounting or finance
• 7 - 12 years of relevant experience

Other knowledge/skills

• Good understanding of credit control, revenue assurance concepts
• Deep understanding of end-to-end billing and collection cycle
• Familiarity with local regulations in billing and collection

Key Responsibilities

• Responsible for the timely and accurate billing and collection of billing charges from customers
• Ensure effective usage of billing tools and systems.
• Interlock with finance department for receivables, payables, bad debts provisioning and ageing accruals.
• Interlock with sales teams for dispute resolution related to bilateral.
• Ensuring achievement of collections targets for all segments and reducing outstanding collections and debt bucket
• Responsible for the payment and settlement for VTS (Voice traffic) and EBA (bilateral agreements)
• Manage the credit monitoring, rating, and dunning process.
• Monitor operations related to credit and settlement, audit operations including annual planning, regular operations, dispute resolution with customer satisfaction focus.
• Manage disputes or discrepancies on customer invoices.
• Ensure process adherence by team required for billing and credit note generation on time.
• Monitor processes, systems, and portals for dispute management amongst internal teams.
• Ensure billing accuracy, consistent revenue generation and keep total receivables outstanding under control.
• Ensures consistent cash inflow into the organization.
• Programs manage automation initiatives.
• Participate in audit processes related to the function.