Sr. Analyst - Sales Support

Broad outline of the Role

• This is an operational role responsible for managing day to day sales support operations. The incumbent may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate in Management or Engineering
• 0-4 years’ experience

Other knowledge/skills

• NIL

Key Responsibilities

• Provide operation support for order booking.
• Track Contract Notification Tab
• Reserve all Orders for assigned Account managers.
• All orders to be approved within 48 hours of entry into package validation.
• All Name Change Requests to be entered in Tiger and SFDC.
• Disconnection order to be created within 24 hours of receiving the request from collections/Credit team and order needs to process immediately.

Technical Competencies

Knowledge / Skills