Sr. Customer Service Executive - Customer Success Management (Customer Success Management) - B2201_1

Broad outline of the Role

• Responsible for post-Sales lifecycle experience management for customers. Operational role that works under direct supervision, responsible for driving sales operations.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate and/or equivalent degree
• 0-4 Years experience

Other knowledge/skills

• NIL

Key Responsibilities

• Take ownership of customer issues reported, solving their problems by co-ordinating with different teams across the organization
• Provide assistance to customers and information on product features.
• Data Monitoring and Reporting
• Track customer SLAs, customer feedback, governance meeting outcomes etc

Technical Competencies

Knowledge / Skills