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Sr. Manager - Product Management - 14001

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Date: 04-Sep-2021

Location: Mumbai, India

Company: Tata Communications

Job Summary

Tata Communications is looking for Cloud Contact Center Principal Consultant for leading our US region who wants to join our winning team. Tata Communications CC expert team is responsible for the design and sales of complex Contact Center Solutions to include Cisco HCS and AmazonConnect portfolios. If you love selling in a changing environment, are achievement-oriented, and believe in performance rewards for exceeding annual sales goals through strong collaboration with partners and internal stakeholders, we have a place for you. The candidate is expected to have hands-on sales experience on the above technologies and a thorough understanding of the Cloud CC/Digital Customer Experience industry. Cloud experience is a must and should have a clear sales acumen.

Responsibilities

· Set the vision for the product, clearly define metrics, reaching alignment across business, product and engineering team members and stakeholders, and of course "rock star" execution.

· Do what it takes to launch new products and features, , and iterate constantly and quickly.

· Engage closely with , Marketing, Engineering and Operations teams to drive the product or feature growth.

· Maximize efficiency in a constantly evolving environment where the process can fluid and creative problem solving is the norm

· End-to-end owner of the product driving acquisition and delivering an exceptional customer experience.

· Research customer and market needs, conduct competitive analysis

· Define prioritized feature requirements along with an overall product roadmap

· Measure and assess the efficacy of the product roadmap for customer delight and business success

Requirements

· Minimum of 7 to 10 years of experience in Product Management.

· Proven work experience in product management or as an associate product manager in Contact Center eco-system

· Experience with either of cloud providers like Amazon, google, or Microsoft & Video collaboration for Customer experience services

· Proven track record of managing all aspects of a successful product throughout its lifecycle

· Domain expertise of Contact Center would be a plus

· Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management

· Solid technical background with understanding and/or hands-on experience in software development and web technologies

· Strong problem solving skills and willingness to roll up one’s sleeves to get the job


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