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Sr. Manager - Product Management - 14001

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Date: 11-May-2021

Location: Mumbai, India

Company: Tata Communications

Job Summary

Tata Communications is looking for Cloud Contact Center Principal Consultant for leading our US region who wants to join our winning team. Tata Communications CC expert team is responsible for the design and sales of complex Contact Center Solutions to include Cisco HCS and AmazonConnect portfolios. If you love selling in a changing environment, are achievement-oriented, and believe in performance rewards for exceeding annual sales goals through strong collaboration with partners and internal stakeholders, we have a place for you. The candidate is expected to have hands-on sales experience on the above technologies and a thorough understanding of the Cloud CC/Digital Customer Experience industry. Cloud experience is a must and should have a clear sales acumen.

Responsibilities

  • Set the vision for the product, clearly define metrics, reaching alignment across business, product and engineering team members and stakeholders, and of course "rock star" execution.
  • Do what it takes to launch new products and features, , and iterate constantly and quickly.
  • Engage closely with , Marketing, Engineering and Operations teams to drive the product or feature growth.
  • Maximize efficiency in a constantly evolving environment where the process can fluid and creative problem solving is the norm
  • End-to-end owner of the product driving acquisition and delivering an exceptional customer experience.
  • Research customer and market needs, conduct competitive analysis
  • Define prioritized feature requirements along with an overall product roadmap
  • Measure and assess the efficacy of the product roadmap for customer delight and business success

Requirements

  • Minimum of 10 years of experience in Product Management.
  • Domain expertise in Cisco Contact Center technologies and/or Amazon Web Service are highly desired
  • A demonstrated background in requirements gathering and documentation
  • Experience with contact center technologies from Avaya, Genesys, & others is a plus
  • Understand Amazon Web services fundamentals
  • Experience with emerging technologies like Speech biometrics, WebRTC, Nuance, WFO Solutions- Nice/Verint/Calabrio etc
  • Experience with Amazon Cloud fundamentals
  • Experience with emerging Contact Center technologies like Amazon Web Connect preferred
  • Experience with Cloud Contact Center migrations especially premise to cloud is highly desired.
  • Experience with network transport and carrier environments a plus


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