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Sr. Manager - Product Management Cloud Calling

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Date: 21-Jul-2021

Location: Mumbai, India

Company: Tata Communications

Job Summary

Tata Communications is looking for a dynamic, experienced, and knowledgeable global product manager for its UCaaS Cisco Powered Solutions Cloud Calling Portfolio. This Global Product Manager, based in Mumbai or Bangalore India, will be responsible for leading the Cisco Powered Solutions Calling strategy and roadmap execution for our global UCaaS customers.  As Unified Communications-as-a-Service (UCaaS), workplace transformation, employee experience and cloud collaboration technology go through an accelerated consolidation it is imperative that Tata can help enable managed Cloud Calling (Hosted, Cloud and Hybrid) on a global scale to assist customers that want to migrate from on-prem solutions. Tata is looking for a candidate that has deep understanding and product management experience related to India and Global IP Telephony solutions, with specific exposure and expertise with Cisco Unified Communications Manager (CUCM), Cisco Hosted Collaboration Solution (HCS) and the new Cisco Webex Calling (Formerly Boardsoft) solution.  Candidate must have exposure to global collaboraqtion trends, direct experience with Cisco Collaboration solutions (Webex, CUCM, HCS) and be willing to find disruptive approaches and strategies to drive increased adoption and value for our Tata UCaaS Customer base. This Global Product Management role will be accountable for building a strategic plan, roadmap execution and GTM definition to drive India and Global growth across our Cisco Powered Solutions portfolio.  Essential to this will be assisting in the migration of customers onto the Cisco Cloud Collaboration platform and ensuring Cloud Calling is enabled within the “Sell the Suite” solutions.  Leveraging our brand loyalty and dominant position in the India Market and working directly with Global MNCs will be a strategic cornerstone of our UCaaS success.  This position will be dedicated to creating competitive and managed services differentiation specific to Tata Communications ability to help organizations implement and leverage the Cisco HCS, UCM Cloud and Webex Calling Cloud Platforms

Purpose - Broad objective of the role

Tata Communications Business Collaboration UCaaS team needs an elite global product manager to help develop this critical UCaaS Cisco Powered Solutions Cloud Calling strategy, execute on an approved roadmap / development projects and champion the go-to-market in partnership with sales, targeting both domestic India organizations and global multi-national enterprises . Must be able to team with Cisco Powered Solutions PM counterparts and align with executive vision to develop short/long term strategy outlook across the Cloud Calling Portfolio

Role Requirements - Key External

  • This role requires a self-motivated leader, with direct Product Management experience delivering IPT Telephony and Cloud Calling/Collaboration solutions.
  • Candidate must have a keen sense of the overall market, competitive awareness of the India Unified Communications and Collaboration solutions market and provide critical strategic direction related to India Domestic and Global UC objectives.
  • Candidate will be 100% responsible for the India Cisco Calling business objectives and targets and be solely responsible for the Hosted, Hybrid and Cloud positioning, pricing , bundling, enablement adoption and growth strategy that plugs into our entire UCaaS Cisco Powered Solutions portfolio.
  • Critical to success will be identifying enterprise and partner offers, migrating customers to the next generation meetings platform,  regulatory compliance, differentiated solution capabilities, ensuring that lifecycle management and improving adoption services are currently in place.
  • The Product Manager will champion and execute across cross-functional teams and drive solution enablement discussions with Sales, Customers, Engineering, Service Assurance, Operations, Technology & Service Development teams.
  • The successful candidate will be setting objectives and delivering results that have a significant impact on product adoption.
  • The Product Manager will champion projects through the Tata Communications New Product Introduction/ Agile Development process and lead the Cloud Calling UCaaS Workstream that is accountable for the delivery and customer acceptance of the solutions.

Size and Scope of Role - Financial

The Tata UCaaS CPS Global Product Manager will be fully responsible for the Annual Operating Plan ( AOP), P&L and CAPEX/OPEX of all Cloud Calling initiatives and programs.  Key focus will be on Gross and Net revenue contribution and growth targets that are assigned to the UCaaS Cisco Powered Solutions Cloud Calling portfolio. 

Size and Scope of Role - No. of direct reports

The Global PM will have a potential of two PM reporting to them for Global and India Specific initiatives and support 


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