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Sr. Manager - Service Engineering - 14001

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Date: 26-Sep-2022

Location: Pune, India

Company: Tata Communications

Job Family Descriptor

Responsible for all aspects of engineering activities and personnel within the Network and Services team related to Voice, Mobile and Video services activities with the objective of providing efficient, cost effective and differentiated network services and solution offered to customers and ensuring all engineering projects, initiatives, and processes under purview are in conformance with organization's policies, procedures, budgets and objectives. The team identifies key engineering initiatives based on customer requirements, network requirements, new applications and services and assesses the technical/infrastructure feasibility with the products team. Also responsible for  product evaluation, solution designing and testing and roll out plan for existing and new services, including design of tools needed for operation of these new services and systems for performance andcapacity management. Evaluate vendors for outsourcing requirements. Define resolution mechanism to prevent recurrence of escalations. Discuss requirements with Product groups, in conjunction with Sales teams, for complex requirements and provide inputs around feasibility of solution and solution alternatives.  The function engages with regulatory bodies like TRAI to monitor and discuss compliances and requirements for existing and new services. Review utilization and capacity trends along with sales forecast and evaluate and plan network augmentation projects. Assess capital investment on infrastructure required and share CAPEX for approval with BU and FPA. Review results of audit conducted by team on health of network and plan corrective action plans to improve network efficiency.

Broad outline of the Role

Lead identification of potential solutions/ introduction of new services . Provide technical design guidance to design team. Publish periodic status reports to relevant stakeholders.Review test results and recommend fixes. May lead important projects that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes. Tactical role which provides a marked contribution to defining the direction of new products, processes, standards or operational plans based upon business strategy, with a significant mid term impact on business unit overall results. Identifies problems and significantly improves, changes or adapts existing method and techniques. Focus is on implementation and control rather than policy and strategy development. Impact of decisions made is mid term in nature. May have involvement in regional projects, but as a team member rather than project leader. Education: Engineer/ME/ MTech Experience: 8-12 years, experience in service engineering required

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills


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