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Sr. Team Member - Fraud Prevention (GRC)

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Date: 11-Nov-2020

Location: Mumbai, India

Company: Tata Communications

PURPOSE

Broad objective of the role

• The role requires Hands-on Experience in  Telecom Fraud Management tools and knowledge of Fraud Monitoring process for Voice traffic
• The role requires reasonable knowledge of Telecom equipments like Network, Switches, Routers, Mediation, Billing system etc.

ROLE HOLDER REQUIREMENTS

•Minimum 2+ years experience in Telco Fraud Prevention and other Revenue assurance activities

• Good Communication and Interpersonal skills 
• Customer focused
• Data Handling and Analytical Skills
• Experience in handling Fraud Management system 
• Knowledge of MS Excel, MS access etc. MS-Powerpoint knowledge

AREAS OF RESPONSIBILITY

Key Role Deliverables

• Performing various activities under Fraud Monitoring and Prevention operations such as...
   - Monitoring suspicious traffic, defining and validating rules, effective closure of fraud alerts etc.
   - Conduct timely and thorough investigation of cases referred for fraud incidents, misuse of systems / revenue leakage / fraudulent usage, etc.
   - Fraud risk assessment,  monitoring and analysis, prevention of fruad and revenue leakage
   - Billing checks and audits
   - MIS and Reports for higher management
   - Troubleshoot data-related problems and support to function

PERFORMANCE METRICS

- Timely tracking,  analysis and alerts
-Timely closure of  issues
-Periodical review of fraud riks  management


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