Sr Manager - Product & Network Design, Developement & Implementation (Systems & Service Engineering)

Key Responsibilities

• Provide leadership & support to the Engineering staff in the NY & EU region while overseeing day-to-day tasks in the New York Metro area.
• Oversee high profile events and critical situations to ensure all services and activities of the staff are performing smoothly.
• Manage the development of customer’s systems and services.
• Develop innovative solutions to new challenges.
• Manage multiple projects at once, while prioritizing where needed.
• Maintain knowledge of emerging technologies & procedures.
• Participate in system design & technical strategy for the Company.
• Build & deploy a set of globally distributed products/services.
• Serve as first level of escalation for Operations.
• Prepare, open, track and resolve discrepancy & trouble tickets for Operations.
• Contribute to the Company’s roadmap while routinely participating in high-level customer and internal Company conversations & meetings.
• Identify & implement product performance improvements.
• Work closely with internal departments on a routine basis.
• Diagnose customer local circuit issues to ensure highest quality of service.
• Operation of all facilities remotely in multiple cities to ensure all services and activities are performed according to established Standard Operating Procedures.
• Provide ongoing support in monitoring as many services as possible to provide the highest quality of service.
• Keep management & customers informed on the progress of service issues & related.
• Perform various other facility checks as assigned.

Minimum qualification & experience

• Bachelor’s Degree in Broadcast or Computers, or Trade/Technical school and/or CIsco Certification or equivalent experience is preferred. 
• Prior Engineering experience is a must.
• Excellent verbal and written communication skills.
• Outstanding attention to detail and ability to work quickly and efficiently in a fast-paced, ever-changing and challenging environment.
• Basic comprehension of analog, SDI, HD, 3G, and 4K/UHD signals as well as the ability to utilize the appropriate test equipment for circuit analysis.
• Well versed in Ethernet routing and IP protocols.
• Proficient with PC systems, MS Office 365, NetSuite or equivalent.  Knowledge of ScheduALL a plus.
• Must be very organized, possess strong problem-solving skills and ability to multi-task. 
• Flexible and prepared to learn new skills, embrace and nurture a culture of change and positive attitude. 
• Ability to work shifts that will include nights, weekends and holidays.
   

Other

• Full-Time
• Comprehensive Benefits Package 
• Compensation based on experience

Total Compensation (excluding benefits)

$140,000 - $184,000