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Manager - Solution Engineering (Hybrid Network Services Solution Engineering)

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Date: 26-Nov-2022

Location: New Delhi, India

Company: Tata Communications

Job Family Descriptor

Responsible for the design development of solution architecture with respect to technical solution design service design for complex solutions in the respective ares of Network SDWAN, Network Transformation, Network Security  with the objective of increasing revenue profitability and market competitive.

Serve as a technical expert on solutions design development and implementation requirements to address business needs Analyze the functionality and constraints of recommended solution across multiple systems/platforms/applications Scan the technology requirements of market participates in product development activities speaks in customer marketing forums to increase brand awareness and propagates TCL portfolio and gain mindshare and market share Ensure compatibility interoperability stability and usability of solution architecture Build capability and Practice within TCL from Designing the solution interaction customer support post onboarding Design and deliver complex solutions as per customer requirements Work with various stakeholders including sales team products team engineering team to jointly assess customer requirements Support the Product team through the product development lifecycle and provide inputs on product features from a business requirements customer perspective In addition to above work with client internal stakeholders to provide integrated solution architecture across multiple products to meet the client requirements Provide an expertise to internal teams and or external vendors and partners to design a complex solutions and ensure effective delivery of the same In addition to above work with client internal stakeholders to provide integrated solution architecture across multiple products to meet the client requirements Provide an expertise to internal teams and or external vendors and partners to design a complex solutions and ensure effective delivery of the same

Broad outline of the Role

To work as a Solution Architect with minimal direction and is reviewed by senior management.  Anticipates and identifies complex business needs and recommends solutions to moderately complex problems Oversees support to sales team as a individual contributor.  Tactical role which provides a marked contribution to defining the direction of new solutions processes standards or operational plans based upon business strategy with a significant mid term impact on business unit overall results Identifies problems and significantly improves changes or adapts existing method and techniques of developing solutions. May have involvement in regional projects but as a team member.

Purpose - Broad objective of the role

Drive deep and strategic customer engagement in the assigned set of enterprise accounts. To understand Customer’s Industry landscape / context, to identify & develop large opportunities and pursue closure while working with the customer success team to deliver outstanding customer experience

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

• Highly proficient listener & consultative sales style with the ability to shape customer thinking
• Excellent communications skills in verbal, written and presentation forms at senior levels
• Acute attention to detail & organization
• Energetic and creative with an upbeat, positive attitude
• A team player who works well with others, who has strong influencing skills, and is creative and entrepreneurial
• Significant, proven and demonstrable cellular wireless industry experience

Key Responsibilities

• Provide solutioning support to sales teams in International geographies.
• Work closely with teams like Product, Engineering & various cross functional teams to create required solution to enhance the Tata Comm service offering.
• May lead important projects that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes.
• Achieve OB & Revenue Target for team being supported.
• Able to independently resolve complex projects, issues, challenges encountered. Responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area.
• Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles
• Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.

• Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialization. Able to identify problems and significantly improve, change or adapt existing methods and techniques

Technical Competencies

Technical Expertise:
• Knowledge of various technologies & services Like MPLS, Internet, Ethernet & SDWAN
• Concept of Routing Protocols like Static, BGP, OSPF
• Network Security products: Firewall, UTM, Proxy, IDS & IPS,
• Expertise in any of the Technology of Network/Data Centre/Security/Unified

Communication
• Understanding on Enterprise Architecture including Data Centre, Cloud, Security Landscape & Network (WAN) for the customer
• Knowledge of Unified Communication if any
• Customer facing Experience in terms of Opportunity understanding, BOQ & Solution proposal Creation experience is preferred.

Requisite: -
• Should have minimum 5-8 Yrs of experience with 2-3 years of experience in Pre-sales function.
• Exposure towards working in the RFP cases
• Experience of catering Enterprise customers
• Engineering Graduate with MBA is preferred

Knowledge / Skills


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