Sr. Manager - Global Network Services

Broad outline of the Role

• The role is responsible for leading one or more stages during the offnet access delivery cycle i.e., identifying partners, access feasibility, delivery, account settlement, supplier management and service experience improvement. The objective is to ensure timely successful offnet quoting and delivery at optimal costs. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Bachelors Degree in engineering or business or equivalent qualification
• 7-12 years relevant experience in Telecommunication environment, especially experience in managing Telco partners.

Other knowledge/skills

• Good understanding of Global Telecom Networks, Access Technologies
• Technical and commercial knowledge
• Large project planning and execution
• Region knowledge of access supply chain market
• Understanding of the supply chain process in the telecom services context of quote-to-cash, involving pricing, SLA, legal and commercial terms, and conditions.
• The role may be an individual contributor or may lead a small team.

Key Responsibilities

• Identify national and regional level access suppliers/partners and competition in the region to deliver last mile delivery.
• Lead discussions and first level negotiations with potential access suppliers/partners on contractual capabilities
• Maintain strong relationship with access suppliers to improve the efficiency and cost of delivery.
• Look at avenues for increasing business with key vendors through new portfolios and new order types.
• Work out new technology solutions with partners in conjunction with product teams.
• Design effective and feasible offnet access solution (considering route maps, power diversity, path diversity etc., specific to customers local market considerations) to meet customer requirement.
• Provide ad-hoc special support to sales / CFT to negotiate with Partners for any special pricing request, non-standard partner offering requirement, expedite delivery, etc. to support sales to bid on complex major deals and increase win rate.
• Finalizing and renewing of vendors contracts for maintenance and installation of network components for optimal levels of operation.
• Conduct quarterly/monthly reviews with key suppliers around overall performance experience from pre-sales feasibility and cost effectiveness, delivery to post-sales support.
• Lead cost optimization initiatives
• Plan and provide inputs to team for jeopardy and contingency management to be able to deliver as per timelines.

Technical Competencies

Knowledge / Skills