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Sr. Manager - Systems Engineering

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Date: 13-May-2021

Location: New Jersey, United States

Company: Tata Communications

Position Summary

Tata Communications has recently launched a suite of Mobile Enablement capabilities.  The suite of mobile services is meant to provide various levels of enablement for Mobile Virtual Network Operators which include Hosted services for Packet Core, Policy, Billing, SIM management and IMS.   
The Mobile Engineering Solution architect (ESA) is responsible for primary technical engagement of customers, working with regional Commercial team and product engineering to establish solutions for the Service Provider customers and integration for mobile services, and support the on-boarding of that customer through post-sales with linkages into Operations and Engineering.   
The ESA will assist with and communicate the design of technical solutions related to Mobile Services, starting with the packet core product and its derivative services for customers with the objective of increasing revenue, profitability and market competitiveness.  
The ESA is expected to qualify, document, and evaluate customer requirements against TCL product and feature specifications with the objective of ensuring design and delivery of complex solutions as per customer requirements. In addition, the ESA shall scan the technology requirements of market, participate in product development activities, and work to on-board the customer into the service. 
The ESA supports the Commercial business and Product team through the product development lifecycle and provide inputs on product features from a business requirements/customer perspective. Identify opportunities for improving operational efficiency, scalability & economy and drive related initiatives.
The ESA must have a solid technical understanding of a variety of broadband access networks (3G/4G Mobile, WiFi, etc.) and the services offered over the network as well as having the ability to establish trust with the target customers.

The Mobile ESA – SYSTEMS must provide a perspective and knowledge of how tools and services owned and operated by our Customers and suppliers can integrate with our suite of tools and services.    This often requires mapping of APIs, protocols, Security methods and encryption as well as Billing, Propositions and data handling.   
The ESA-Systems is responsible for understanding what the customer wants and needs to accomplish in terms of integration between their existing or proposed services and the tools and services provided by Tata.

Major Activities (Responsibilities)


Major Activities (Responsibilities)
1.    Engage directly with customers to gather their requirements, identifying all possible customer applications pursuant to designing the applicable TCL Solution
2.    Design Customer-based solutions and Integration using all the Tata Communications product portfolio and network services to support the sales opportunities generated by the Sales team.
3.    Attend customer meetings when required to support the presales technical aspects. Traveling throughout assigned region will be required.
4.    Maintain a detailed understanding of the internal tools, systems and processes required to develop an approved technical proposal for clients
5.    Follow-up with Program Manager, Operations, Service Delivery and Customer Service teams, for the coordination and resolution of service design issues when implementing and maintaining the designed solution, serving as the primary POC for all Customer integration issues.
6.    Constant communication with the Product and Engineering teams for updates about service capabilities, and providing feedback on customer issues.
7.    Team work with the rest of the Sales engineering team in the region and with other regions, by sharing and obtaining information, as well as supporting other members of the team in those fields where the Sales engineer acquired expertise.
8.    Actively participate in the RFI/RFP process and development of the technical aspects of proposals in line with customer needs, liaising and qualifying with other colleagues as necessary.
9.    Present technical solutions to customers both formally and informally as required.
10.    Stay abreast of technical issues, options and advancements with key strategic technology vendors, specifically, as well as more broadly within the Telecom industry relevant to the TCL services portfolio.
11.    On-board the customer through full service launch, dealing with all non-event related issues.
12.    Continue to interact with the customer to support new feature requests and engage them with advanced service offerings. 

Requisite Skills:

Technical

Mobile
•    Strong skills and experience in Mobile operator networks including 3G/4G networks, WiFi and roaming.   
•    Must have working knowledge of Mobile Business Services and the methods required to integrate with those services.  
•    Business Services Programming knowledge.  Specifically, any APIs; REST, SOAP, Java/Javascript, XML.
•    Strong experience in:
o    API integration to Commercial Vendor equipment
o    API Frameworks,
o    Subscriber and service provisioning, 
o    Billing and charging systems, 
o    Policy integration and Proposition/Service Offerings 
o    Customer Service Tools and CRM
o    Security methods, including Access and Communications
o    Databases
•    Must be familiar with the following mobile equipment:
o    OSS/BSS
o    Provisioning
o    HLR, HSS
o    PCRF

IP/data/transmission
•    Exposure to IP/data technologies: Routers, Gateways, Cross connects, protocols 
•    Understanding of various network technologies like Circuit Switched, Ethernet, MPLS, etc 
•    Knowledge of how Managed Services work


Others
•    This position requires very strong English Communications Skills.  Communicating the customer’s needs back to the product factory and the factory’s response back to the Customer.  Additional languages are a plus. 
•    Sound Knowledge of Telecom Players in the market and their Infrastructure Strengths and Weakness in terms Network, O&M and Support
•    Ability to position Tata Communications strengths to a wide range of customers.
•    Good working knowledge of MS office suite like Visio, Excel, word and power point.
 

Functional

    Must have telecom experience for at least 10 years
    Proven track-record of Customer-facing experience (ideally within wholesale/carriers) of at least 6 years
    Understanding of various technologies, products and services used at customer end.
    Ability to plan, organize, co-ordinate, control work and have a structured approach and a “can do” attitude to problem solving. 
    Able to adaptable, highly self-motivated, demonstrate initiatives, result-orientated and have a willingness to learn new technologies 

Behavioral

    Strong business acumen and understanding of business processes 
    Strong social skills for interacting with customers in a professional manner across multiple regions and cultures
    Very Strong communications skills with the ability to write detailed reports for engineering and product management review
    Ability and interpersonal skills to drive projects within a cross functional environment
    Able to innovate and be flexible and creative in helping to develop a business opportunity or solution 
    Result oriented 
    Process-driven
    Capability to deliver with ownership
    Ability to withstand pressure and deliver within timelines
    Capability to multitask
    Innovation in solution architecture 
    Dealing with ambiguity
    Consultative attitude towards customer requirements  
    Ability to develop and articulate complex technical issues/solutions in a clear and concise manner.
    Excellent written and verbal communication skills
    Knowledge of competitors, ICT industry and business trends 
    Willingness to travel and work extended hours as necessary

Work Experience

    Previous employment at a Mobile Network Operator (MNO) on packet core / access network design and/or support
    Previous employment at a technology vendor selling ICT solutions into MNOs and other local access network providers

Additional Qualifications:

Industry certifications in fields of networking are desirable:
-    in IP/data (ie : CCNA/CCNP…)
 


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