Assistant Manager - Customer Service Operations (Customer Service Operations) - B3101_2

Broad outline of the Role

• Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

Other knowledge/skills

• SDWAN technology , VIPTELA , Networking ,routing Switching , 5 year + experience

Key Responsibilities

• SDWAN technology , VIPTELA , Networking ,routing Switching , 5 year + experience

Technical Competencies

Knowledge / Skills