Assistant Manager - Global Network Operations

Broad outline of the Role

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

A member of a 24*7 support team responsible for managing Microsoft Teams Direct Routing and Meeting Room Services for end customer

A Unified Communication Service Administrator responsible for monitoring and maintaing services as per agreed SLA.

Size and Scope of Role - Total team size

• Managing Teams Direct Routing infrastructure of customer.
• Manage Endpoints like SBC, gateway, Meeting room endpoints.
• Working on reported tickets and maintaining SLA.
• Working on any issues reported by customer and responding emails.
• Monitoring the service, identifying, and fixing the issues proactively.
• Reporting and handling customer call for review of service.

Minimum qualification & experience

• Knowledge and experience on SIP and telephony devices.
• Good understanding of Microsoft Teams
• Good understanding of VOIP devices.
• Knowledge and experience in managing SBC\Gateways.
• Managing Teams Direct Routing.
• Managing Microsoft Teams Room Systems.

Other knowledge/skills

•  Managing Teams Direct Routing infrastructure.
•  Managing devices like Ribbon/Audio Codes SBC.  
•  Managing Teams Meeting room (Polycom devices).
•  Knowledge on protocols like SIP,  H.323.
•  Experience in supporting of Microsoft Teams Service.

Key Responsibilities

Technical Competencies

Knowledge / Skills