Assistant Manager - Network Operations & Support - B3101_2

Job Family Descriptor

Monitor large computer networks and servers for problems from a central location They analyze problems perform troubleshooting and incident response on the system communicate with site technicians and track problems through to resolution Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability Ensure necessary coordination on certification field level testing Coordinate with the technical teams for new enhancementsissue resolution Set up configurations number of fibre pairs in the cable capacity landing stations Manage the complete capacity distribution and traffic activation on the cable system Track and monitor the environment performance to ensure minimal interruption to network transmission andor network switches Lead drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments Manage marine cables network equipment maintenance international real estate management security operations for all sites and network ensuring adequate support for maintenance of international facilities and network at optimal costs ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments

Broad outline of the Role

Responsible for managing day to day network operations and maintenance, in Unified Collaborations domain. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Graduation with 4-7 years of relevant experience

Other knowledge/skills

• Knowledge and experience on SIP and Telephony devices.
• Good understanding of Microsoft Teams
• Good understanding of VOIP devices.
• Knowledge and experience in managing SBC\Gateways.
• Managing Microsoft Teams Direct Routing.
• Managing Microsoft Teams Room Systems

Key Responsibilities

• Managing Microsoft Teams, Microsoft Teams Direct Routing, Unified Communication infrastructure of customer.
• Manage Endpoints like SBC, gateway, Meeting room endpoints.  
• Monitoring the service, identifying, and fixing the issues proactively.
• Reporting and handling customer call for service review.

Technical Competencies

Knowledge / Skills