Assistant Manager - Service Assurance - 13001
Apply now »Date: 29-Dec-2020
Location: Pune, India
Company: Tata Communications
5+ years of experience in SGSN/GGSN/DNS/PCRF/RECC & connecting interfaces for Fault Management & Configuration Management. Understanding & functional knowledge interdisciplinary network (RAN, Data CORE, IP, Tx). Mobility services for Enterprise customers for network nodes interworking protocol, MPLS, IP routing & switching basics. To provide 24 x 7 L2 support to Emergency & critical incidences for all packet core nodes (Cisco/Nokia/Zte/Huawei) across VIL network for Enterprise customers. Daily FM level 2 tasks work on assigned TTs and coordination with respective teams and customer to ensure minimize down time. Provide technical support for testing & implementation during new Enterprise customer on boarding to mobility platform. Troubleshooting with the help of wireshark traces, system logs, event logs & correlation with alarms during service outages by ensuring troubleshooting within TAT. Proactive issue identification by analysing data from Performance Management tools. Reactive Problem Management for repeated incident handling for Packet Core Domain. Routine Health Checks for all nodes & Maintaining tracker for reported fault on daily basis. Supporting to Change Management teams for smooth and fault free MW during network changes.
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Service Manager, Assistant Manager, Telecom, Telecommunications, Wireless, Customer Service, Management, Technology