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Assistant Manager

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Date: 25-Feb-2021

Location: Pune, India

Company: Tata Communications

Job Description

Roles and Responsibilities 

Prepares and adheres to internal and external governance model in order to track and monitor contractual compliance, employee engagement, performance and relationship health.
Creates the scorecard for the engagement and ensure flow down for the team, in order to align the team with the engagement objectives.
Anchors the key internal and external governance meetings, Monitors adherence within engagement in order to sustain delivery predictability.
Oversees and manages day to day operations delivery by Operations team (consisting of Mangers, Team Leads, Specialists and Team members) and ensuring deliverables and SLAs towards the client are met.
Oversees resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets, technology rollout) in order ensure budget & pricing assumptions compliance.
Conducts periodic reviews with Operations Managers and drives corrective action where required in order to ensure delivery predictability.
Prepare and publish MIS and other information either needed for both internal and external stakeholders at given frequency or pro-actively based on project requirements.
Signs off on the service quality plan including the quality control, assurance and improvement in order to create a comprehensive quality program for the engagement.
Engages with the key client stakeholders on areas of Improvements and commits resources in order to enhance customer satisfaction.
Provides subject matter and domain expertise for the functions being services for the client, brings about Process and Productivity Improvements in coordination with internal teams and per client and organization targets.
Works in coordination with technology group who support the project and manages the requirement gathering, testing, sign off and UAT from the client for the changes in the processes.
Solid experience in the design and delivery of fixed passive telecommunication access networks – FTTH.
Solid experience in GIS Delivery ( Experience in SpatialNET , AutoCAD , Other GIS Softwares)
Planning Designing of fiber connectivity for GPON FTTx/FTTp Optical distribution networks to provide services to customer.
Fibre Feasibility, Fibre Planning, GPON, FTTx, WDM/CWDM, SAP, Cost Analysis & calculations.
To be a Fiber Engineering & Design expert who can carry out all engineering Design requirements of the project and provide the cost estimation for outside plant build with the Customer's engineering requirements, Engineering guidelines and standard practices and use of GIS Inventories  
Creation of Cost Estimation report with material details and cost break up for OSP build.

Broad outline of the Role

Financial, Revenue, Business growth related:

Accountable for protection of existing revenue plus revenue growth in the engagement both from existing service offerings
Support on the annual budget and business plan with aligned with corporate / divisional objectives for the engagement.

People Management:

Identifies training needs for operation managers and signs off on the engagement training plan in order to ensure competency development across domain, operations and behavioral.
Creates career development & succession planning for direct reportees, Reviews the career development methodology for the engagement in order to ensure sustainable employee engagement & motivation in the engagement.
Identifies key personnel and keep them motivated
Accountable for metrics like Employee Satisfaction and Attrition.

Transformation Projects:

Lead and participate large-scale transformation projects.
Work proactively with Client stakeholders to refine their current business processes or develop a new operating model in line with competitive and market forces.
Also identify strategic capabilities needed to create and sustain one or more sources of competitive advantage. These capabilities may come in the form of process, information technology, organization enablement, or knowledge.
To identify best practices and client performance gaps, if any. Use tools to identify, align, and change the factors that affect performance, stability, and teaming and develop comprehensive transformation recommendations.

Expectations:

Experience in handling international customer – Service Delivery.
Exposure of managing global engagement of 15-30 FTE team.
Exposure of managing business lines like Service Delivery Operations & Network Services & Facilities
Coordinates with the account manager for the account plan (New areas of growth), in order to achieve the business objective of the engagement.
Conducts monthly review with direct reportees and Operation Manager – Service Head ,  takes  corrective actions in order to ensure meeting of business plan objectives
Validates and prepares business case for identified opportunities within existing service lines for growth, Discuss and plan for foray into new services in order to meet business objectives
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