Assistant manager - Customer service operations

Broad outline of the Role

• Operational role that works under direct supervision, responsible for day-to-day customer service operations

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate with 0-4 years of experience

Other knowledge/skills

• NIL

Key Responsibilities

• Maintain daily activities and routines.
• Ensure SLA are achieved and work proactively to maintain the same.

Technical Competencies

Knowledge / Skills