Customer Service Executive - Customer Service Operations (Customer Service Operations) - B2201_1
Apply now »Date: 3 Apr 2024
Location: Pune, India
Company: Tata Communications
Purpose - Broad objective of the role
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Network Major event handling and tracking with regular update on resolution. | |
Network level restoration. | |
Extending support for IOR execution and new augmentation | |
Presenting the network/system performance to the management | |
Size and Scope of Role - No. of direct reports
NA
Size and Scope of Role - Total team size
NA
Minimum qualification & experience
"Degree in ECE/EE or BCA/MCA or equivalent from any recognized institution/university |
Certification in any specialization will be added advantage" |
Other knowledge/skills
Very good knowledge in SDH/DWDM/OTN technologies |
Familiar in troubleshooting OSP/ISP/Infra issues |
Hands on SDH/DWDM/OTN equipments like Alcatel/NEC/Huawei/ECI/Tejas,Adva/Cisco/Ciena EMS/NMS |
Good concepts in NW design, DCN and Sync deployment |
Can handle team size of 5-8 and proactive in approach |
Good interpersonal & communication skills. |
Key Responsibilities
Very good knowledge in SDH/DWDM/OTN technologies |
Familiar in troubleshooting OSP/ISP/Infra issues |
Hands on SDH/DWDM/OTN equipments like Alcatel/NEC/Huawei/ECI/Tejas,Adva/Cisco/Ciena EMS/NMS |
Good concepts in NW design, DCN and Sync deployment |
Can handle team size of 5-8 and proactive in approach |
Good interpersonal & communication skills. |
Technical Competencies
Handling the escalated customer and SD related issues and providing L2 and L3 support. |
Network Major event handling and tracking with regular update on resolution |
Network level restoration |
Extending support for IOR execution and new augmentation |
Presenting the network/system performance to the management |
Job Segment:
Operations Manager, Cisco, Customer Service, Operations, Technology