Customer Service Executive - Customer Service Operations (Customer Service Operations) - B2201_1

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Date: 3 Apr 2024

Location: Pune, India

Company: Tata Communications

Purpose - Broad objective of the role

 

 
Providing L2 and L3 Support and ensure NW and system uptimes
Network Major event handling and tracking with regular update on resolution.
Network level restoration.
Extending support for IOR execution and new augmentation
Presenting the network/system performance to the management
 

Size and Scope of Role - No. of direct reports

NA

Size and Scope of Role - Total team size

NA

Minimum qualification & experience

"Degree in ECE/EE or BCA/MCA or equivalent from any recognized institution/university
Certification in any specialization will be added advantage"

Other knowledge/skills

Very good knowledge in SDH/DWDM/OTN technologies
Familiar in troubleshooting OSP/ISP/Infra issues
Hands on SDH/DWDM/OTN equipments like Alcatel/NEC/Huawei/ECI/Tejas,Adva/Cisco/Ciena EMS/NMS
Good concepts in NW design, DCN and Sync deployment
Can handle team size of 5-8 and proactive in approach
Good interpersonal & communication skills.

Key Responsibilities

Very good knowledge in SDH/DWDM/OTN technologies
Familiar in troubleshooting OSP/ISP/Infra issues
Hands on SDH/DWDM/OTN equipments like Alcatel/NEC/Huawei/ECI/Tejas,Adva/Cisco/Ciena EMS/NMS
Good concepts in NW design, DCN and Sync deployment
Can handle team size of 5-8 and proactive in approach
Good interpersonal & communication skills.

Technical Competencies

Handling the escalated customer and SD related issues and providing L2 and L3 support.
Network Major event handling and tracking with regular update on resolution
Network level restoration
Extending support for IOR execution and new augmentation
Presenting the network/system performance to the management
 


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