Customer Service Executive - Global Service Operations
Apply now »Date: 17 Apr 2024
Location: Pune, India
Company: Tata Communications
Broad outline of the Role
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
The Engineer is a position within Tata Communications. This role requires,
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved and work proactively to maintain the same.
Technical Competencies
IP Skills, SDWAN Skills, traditional Transmission skills, Good Communications Skills, Global Certifications in SDWAN, Cisco/Juniper
Good in MS Suit, Additional certifications if any in Cloud or other platforms.
• Shift Engineer, working with team members in shift.
• Troubleshooting of cases, Maintain all KPI in Target
• Escalation Management
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain.
• Possessing minimum one global certification like CCNA/VNX 100.
Knowledge / Skills
Job Segment:
CCNA, Cisco, Network, Operations Manager, Technology, Operations, Customer Service