Customer Service Executive - Network Operations & Support (Network Operations & Support) - B2101_1

Minimum qualification & experience

• Degree in Electronics / Telecommunication Engineering
• 0-4 years of experience in the relevant field /NOC /Planning Experience

Requisite Skills

• Technical :-

• MIS reporting
• SDH, OTN & DWDM Knowledge
• Knowledge of International Submarine Cable n/w
• OSS/BSS Tools
• TCL Vendor Equipment Knowledge

• Behavioral

good Aptitude to adopt new OSS/ BSS tools. good verbal and written communication skills

Key Responsibilities

The incumbent would be responsible to Drive change management initiatives in TCL international Network, International Network Provisioning and Capacity management in TCL International Network for Network Optimization & Plans with his Proactive Approach, Clear Coordination and Rigorous Follow up with key stake holders.

 Major Activities

.International Backbone order provisioning through Cramer tool and Optimus

• EOR and IOR Processing for Customer as well as Backbone Orders
• Handling International Network Optimization and Regrooming activities.
• Feasibilities of GDE and IPL International services regrooming in TCL Global Network