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Customer Service Executive - Service Assurance - 22001

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Date: 26-Nov-2022

Location: Pune, India

Company: Tata Communications

Job Family Descriptor

Team Player
Excellent interpersonal & presentation skills
Good English communication
Ability to work under pressure and tight deadlines as part of a team
Speed
Can do attitude, delivers, and drives Vodafone to win. Focused, manages own time and resources. Possesses good level of focus on service and product rather than price.
Simplicity
Communicates with enthusiasm and clarity.  Inspires and influences stakeholders.
Trust
Create an environment of trust and integrity with external and internal customers alike.
Innovation Hungry
Analytical, simplifies the complex and ambiguous.  Thinks laterally and creatively.  Displays sound judgment, solves problems.
Customer Obsessed
The candidate should be extremely customer centric, putting Customers First – Understands the value of profitable customers.  Listens to and understands customers’ needs.  Delivers outstanding customer service.
Ambitious & Competitive
The candidate should motivate people and teams to perform.  Values and adapts to different cultures.  Develops and coaches the team to succeed.
One Company, Local Roots
Work with Stake Holders and Business Partners from different Op Cos and regions to ensure effective task deliver
 

Broad outline of the Role

Has enough knowledge within Service Assurance to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance. Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation. Education: Engineering Graduate (CCNA/CCNP certification preferred) Experience: 0-4 years

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills


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