Customer Service Executive - Service Assurance - 22001
Apply now »Date: 4 Mar 2024
Location: Pune, India
Company: Tata Communications
Job Family Descriptor
Team Player
Excellent interpersonal & presentation skills
Good English communication
Ability to work under pressure and tight deadlines as part of a team
Speed
Can do attitude, delivers, and drives Vodafone to win. Focused, manages own time and resources. Possesses good level of focus on service and product rather than price.
Simplicity
Communicates with enthusiasm and clarity. Inspires and influences stakeholders.
Trust
Create an environment of trust and integrity with external and internal customers alike.
Innovation Hungry
Analytical, simplifies the complex and ambiguous. Thinks laterally and creatively. Displays sound judgment, solves problems.
Customer Obsessed
The candidate should be extremely customer centric, putting Customers First – Understands the value of profitable customers. Listens to and understands customers’ needs. Delivers outstanding customer service.
Ambitious & Competitive
The candidate should motivate people and teams to perform. Values and adapts to different cultures. Develops and coaches the team to succeed.
One Company, Local Roots
Work with Stake Holders and Business Partners from different Op Cos and regions to ensure effective task deliver
Broad outline of the Role
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
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