Customer Service Executive - NOC Operations

Apply now »

Date: 30 Nov 2023

Location: Pune, India

Company: Tata Communications

Job Role

Band: B2-1
Location: Pune
Role: NOC Operations
Education: Graduation
Experience: 1 to 3 Years

Job Description

  • 1-3 years of experience in Transmission NOC service delivery and configuration management. 
  • Manage 24X7 Service delivery & escalation support
  • Provide support, technical expertise, and management of NOC.
  • Develop, implement, maintain, and follow service delivery process guideline.
  • Understanding the SLA committed to the customer and aligning the team towards it.
  • Technical training to team.
  • Should have good knowledge on SDH/DWDM/OTN technology and troubleshooting skill.
  • Hands on experience on Ciena 6500/Tejas/Infinera OEM and NMS.

Job Segment: Operations Manager, Operations, Customer Service

Apply now »