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Customer Service Executive - Telecom Network Operations and Maintenance - 12001

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Date: 13-Oct-2021

Location: Chennai, India

Company: Tata Communications

Minimum qualification & experience

  • 2-5 years of experience in Telecom domain.
  • Professional/Technical Experience, Strong background and working experience in Telecom/MapInfo/Spatial net/GIS Tools/AutoCAD
  • Diploma / bachelor’s in engineering - Electronics or Electronics & Communications (Preferred)
  • Good Hands on Experience on MapInfo Tool/AutoCad
  • Advanced working knowledge on MS-Office applications & Technical systems  

Other knowledge/skills

  • Good Hands on Experience on MapInfo Tool/AutoCad
  • Advanced working knowledge on MS-Office applications & Technical systems  
  • Planning Designing of Telecom Passive network for FTTx / HFC technology
  • Good understanding of Optical and copper distribution and last mile local networks (up to customer premises).

Key Responsibilities

  • Responsible to delivery 100% quality products to customers at all time
  • Responsible for designing and planning of FTTx/HFC network as per customer guideline
  • Report on rejections and quality
  • Communicate with stake holders on the rejections and corrective actions
  • Responsible to create case studies for Tech Choice shift.
  • Ensure end to end tracking for sites with clarifications required from end customer.
  • Minimize product rework or rejection and maintain zero rejection where possible
  • Good analytical / problem solving skills
  • Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO or other GIS tools
  • Communicate with teams for any additional data / clarification required
  • Constantly monitor and report on progress of the project to all stakeholders

Creating and maintaining the structures necessary for GIS data storage;

Technical Competencies

  • Design optical fibre cable to commercial and residential premises, multi-dwelling units.
  • Expert in FTTN, FTTB, FTTC, HFC technology
  • Good knowledge of BOQ and BOM for FTTx / HFC Designs
  • Information on SOR and Construction Packs

Good in Mapinfo to write queries and preparing BOQ

Knowledge / Skills

Communication Skills


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