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Customer Service Executive - Telecom Network Operations and Maintenance

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Date: 13-Oct-2021

Location: Pune, India

Company: Tata Communications

Job Family Descriptor

Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Drive the procurement and technical planning of TGN and submarine cables owned by consortiums/TCL and effect cost savings. Corrects mission critical utility infrastructure problems effectively at optimal costs and in a timely manner. Ensuring necessary co-ordination on certification and field level testing, as appropriate for the business segment. Coordination with the Technical teams for new enhancements/issue resolution. Drives initiatives, industrialization, and efficiencies to facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor field operations performance. Ensure reliability and robustness of the cable systems. Set up configurations - number of fibre pairs in the cable, capacity, landing stations. Manage the complete capacity distribution and traffic activation on the cable system. Provide manpower technical resource support for internal customers during Project Implementation and Delivery. Maintains critical power and environment quality standards to achieve optimal levels of operation. Tracks and monitors the environment performance to ensure minimal interruption to network transmission and/or network switches. Ensuring compliance with all regulatory stipulations within the region. Represent interests of TCL in the cable consortiums (IMEWE, SEAMEWE etc.)To lead, drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments. Some roles within this group may manage marine cables and network equipment maintenance, international real estate management, security operations for all sites and Network ensuring adequate support for maintenance of international facilities and network at optimal costs, ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability , both in terms of operations and capital investments.

Other knowledge/skills

•             2 – 3 years hands on experience on Ericsson Minilink Microwave systems on R4 and R5 software

•             Experience in software upgrades for Microwave systems

•             Experience in auditing microwave systems and configuration validations

Examples are SNMP audit, QoS Audit, License audits, capacity upgrades and configuring bandwidth intervals etc..

•             Experience in interference analysis studies for freq. band and channel selections, MICS hop design

•             Experience in creating MW work orders - MW Antenna location and specifications, path calculations, BOM creation and equipment ordering, Tower structure profiling, connectivity schematics

•             Experience in co-ordinating for inter-user form frequency co-ordinations

Key Responsibilities

•             Neutralized English communication is required

•             Should possess very good verbal and written communications skills

•             Ready to work in 24*7 rotational shifts or continuous night shifts depending on business need

•             A good team player, Customer friendly

Technical Competencies

Knowledge / Skills

Communication Skills

Job Segment: Network, Telecom, Telecommunications, Operations Manager, Customer Service, Technology, Operations