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Customer Service Executive - Telecom Network Operations and Maintenance

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Date: 13-Oct-2021

Location: Pune, India

Company: Tata Communications

Job Family Descriptor

Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Drive the procurement and technical planning of TGN and submarine cables owned by consortiums/TCL and effect cost savings. Corrects mission critical utility infrastructure problems effectively at optimal costs and in a timely manner. Ensuring necessary co-ordination on certification and field level testing, as appropriate for the business segment. Coordination with the Technical teams for new enhancements/issue resolution. Drives initiatives, industrialization, and efficiencies to facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor field operations performance. Ensure reliability and robustness of the cable systems. Set up configurations - number of fibre pairs in the cable, capacity, landing stations. Manage the complete capacity distribution and traffic activation on the cable system. Provide manpower technical resource support for internal customers during Project Implementation and Delivery. Maintains critical power and environment quality standards to achieve optimal levels of operation. Tracks and monitors the environment performance to ensure minimal interruption to network transmission and/or network switches. Ensuring compliance with all regulatory stipulations within the region. Represent interests of TCL in the cable consortiums (IMEWE, SEAMEWE etc.)To lead, drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments. Some roles within this group may manage marine cables and network equipment maintenance, international real estate management, security operations for all sites and Network ensuring adequate support for maintenance of international facilities and network at optimal costs, ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability , both in terms of operations and capital investments.

Key Responsibilities

Role: MIS Executive
Job responsibilities

•    2 to 3 years of experience in all MS-office tools, Specifically Excel & PowerPoint
•    Should be able to formalize the Report Templates and Create Presentable Dashboards.
•    Should have hands on experience on Power BI, Power Pivot and advanced excel features.
•    Understanding different data structures/data bases; Drive data measurement & analysis to deliver SLA/KPI performance reports
•    Create Case studies of key deliverables.
•    Good understanding and Hands on Experience of Advanced Excel Techniques, VBA Macros, SQL, BI Tools and Data management skills. (Ready to Adopt New Tools and Technologies)
•    Strong sense of ownership, ability to work independently. Understand data requirements, Build automations and automated tools based on VBA, Python, and RPA for quick analysis.
•    Should have sound knowledge on VBA and Python with hands on experience in automating the reports or short automation tools. 
•    Should have knowledge on database like MS-Access, SQL etc
•    Experience in creating reports in the required formats to track the targeted data sets
•    Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner. 
•    Should have Excellent Analytical, Communication and Interpersonal Skills, Self-Motivated, Quick learner, Team player.
•    Experience in Office 365 tools will be added advantage
•    Experience is MS Power Automate will be added advantage.

Technical Competencies

Job Segment: Network, Telecom, Telecommunications, Operations Manager, Customer Service, Technology, Operations