Customer service Executive - Network Operations & Support (Network Operations & Support) - B2101_1

Hands on experience

• IP/MPLS/SDH/DWDM/Ethernet Technologies.
• network Config & Troubleshooting on different SDH / MPLS TP / DWDM / HODXC-OTN ASON Platform / L2-Ethernet Equipment's EMS / NMS like Huawei-SDH/Eth over SDH/DWDM/HODXC_ASON, ECI-SDH, Tejas-SDH/Eth over SDH / DWDM, ADVA-DWDM, Ciena-SDH/DWDM/OTN-ASON, Nokia-DWDM, Cisco-DWDM, Infinera DWDM, Turin-SDH/Eth over SDH, Cisco-L2/3-SW/Router-Ethernet, Ciena SW-Ethernet, Ciena Blue-Planet etc.
• ITU-T Test standards & working experience on Layer1/Layer2/layer3 Testing.

Product Knowledge

NPL/IPL/NDE /GDE/ILL/GVPN/DIA/IZO/VNO etc.

Experience in testing and turn up with international suppliers.
Good knowledge in OSS-BSS - Optimus, Metasolve, Cramer ,NIMS, BPM etc
Experience in supplier Business review - QBR, monthly review.

 

Minimum qualification & experience

• Graduate with 2-5  years of experience
• 24*7 Support is must / able to work in 24*7 Rotational shifts.

Other knowledge/skills

• Experience in supplier Business review - QBR, monthly review.
  In-depth Understanding of Access/NLD/ILD Networks.
  Basic Knowledge of Subsea NW cable systems
  Basic Skills in Microsoft Excel with daily tracking and reports.
  CCNA cortication Preferred.