DC ACI Sr. NCE L3

Broad outline of the Role

• Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Datacentre domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate with 5  to 7 years of experience (B.TECH / M.TECH BE/ BS)
• Certifications: CCIE preferred, CCNP & CISCO SD-WAN is must.
• Ability to work in 24*7 environment

Must Have skills 

•    Knowledge & experience on routing protocols like BGP, OSPF, Static Routing, BFD etc
•    Knowledge of ACI & should know terminology like Vxlan, Tenant, BD creation, EPG, Subnet, Contract, L3 out, L2 out.
•    Switching technology, Vlan, Spanning-tree, VTP, ACL etc.
•    Knowledge of Multicast routing, PIM, IGMP protocols, SPT etc.
•    Experience & handson with Cisco, Huawei, Arista devices.
•    Should experience & knowledge of Nexus family eg. VPC, VDC, MEC, Orphan port management.
•    Excellent knowledge of TCP/IP,  IPSec, PPP, HSRP, VRRP, redundancy protocol, IPSLA and SNMP protocols.

Other knowledge/skills

Skillset 1

•    Cisco Data Center products (Nexus 9000, Nexus 3000, Nexus 7000/5000, Cisco ACI) – Mandatory
a.    Cisco ASR 9K (IOS XR)
b.    Cisco ASR 1K (IOS/IOS XE)

•    VXLAN, ACI - Mandatory

Skillset 2

•    Experience on Legacy to ACI Migration
•    Knowledge on various DC Architecture (DC-DR, Active-Active DC etc.)
•    Understanding of ACI Multipod, Multisite, PBR will be an advantage. Strong Knowledge in IP MPLS

Skillset 3

Exposure on IRM regarding deployment of DC operations and planning procedure for the deployment of the Nexus and ACI devices would be an added advantage.

Key Responsibilities

• Technical administration or troubleshooting to ensure the efficient functionality of the solution.
• Incident Validation, Incident Analysis, Solution recommendation
• Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
• Act as a point of escalation for Level-1 customer service analysts
• Coordinate with IT teams on escalations, tracking, performance issues, and outages.
• Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
• Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
• Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
• Publish weekly reports and monthly reports on customer service operations activity.

Technical Competencies

Knowledge / Skills