Deputy General Manager - NOC Operations

Job Family Descriptor

ROLE: Deputy General Manager- NOC Operations

Total experience: 15-20 Years 

Location: Pune

Roles and Responsibilities:

• Expertise in Transmission project management
• Provide Tier 3 support to NOC in chronic and critical issues.
• Managing Wet Plant such as Fault localization, Repeater and BU manageability and preparation of MOP for readiness during any catastrophe.
• Manage specifically assigned critical Planned Event 
• Preparing Incident Report, RFO and RCA for critical event and release of Service Improvement plan if applicable.
• Periodic performance analysis of Supplier and Vendor, feedback on Improvement initiatives 
• Support quality improvement projects and impart technical training to team.
• This role transvers across different technologies
• Perfomance review with OEM/service perviders
• Partner, Supplier/Vendor Relationship Management
• Experties in SDH/DWDM/OTN  technology/ NMS and in depth troubleshooting skill
• Expertise in Ciena 6500/ Infinera /Tejas/Tyco/Subcom Subsea equipments like repeaters/BU/PFE
• Subsea and terrirstrial capacity upgrade/channel addition/software upgrade activity
• 15 years of experience in Tx domain
• Have good understanding of OSS
• Work experience in problem management 
• Expertise in Subsea technology
• Expertise in project management for Subsea repair activity
• Expertise in subsea cable NOC management,  operation, and project management
• Experience in handling diversified team consist of expertise of multiple domain expertise in transmission and IP
• Certification in - PMP, CCNA/CCNP, ITIL 
   

Key Responsibilities

• Lead domain specific operations team to meet the uptime targets.
• Manage network operations and maintenance, this may include marine cables, network equipments, facility, security operations for all sites and network.
• Ensure timely identification and fixing of network failures, review repeat issues to ensure permanent remedial actions are taken.
• Lead and drive operational review meetings with vendors.
• Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs.
• Provide direction and escalation support to 24/7 NOC team.
• Manage difficult customer situations; respond promptly to customer needs; respond to requests for service and assistance.
• The role will lead a large team.