Engineer - Customer Service Operations (Customer Service Operations) - B2101_2

Broad outline of the Role

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

SDWAN, IPSec, BGP, OSPF, Zscaler, IP networks

Please consider the skills as SDWAN or Zscalar
Thorough understanding on networking protocols.
SDWAN hands On experience.
CCNA/JNCIA/VNX-100 (global certification mandatory).

Other knowledge/skills

- Zscaler Basic architecture understanding.
- Zscaler Traffic flow for home users and office users.
- Basic routing concepts to be clear.
- Basic hands on at Zscaler configuration portal.
- ZPA architecture and concepts.
- End to end Zscaler troubleshooting

Knowledge / Skills