Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1

JR Exe-

• An effective communicator with excellent decision-making, problem solving & organizational abilities and escalations handling E2E.
• Should Coordinate with multiple teams/vendors by arranging bridge calls for troubleshooting customer issues.
• Basic knowledge of ZTE NGN, IMS switches and SBCs
• er offices and subscriber’s Call Flows.
• TFN/UAN/SIP/PRI complaint handling.

Broad outline of the Role

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills