Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1

JD

Lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Service Assurance.

Major Activities:Customer and Backbone trouble shooting through NMS tool -ECI/ALU/Tejas/Nokia.

Working knowledge and troubleshooting Network Protocols (RIP, OSPF, EIGRP and BGP)

Configure Verify router hardware and software operation using all commands.

Knowledge in various networking concepts like TCP / IP, VLAN and switching concepts.

Troubleshooting layers 1, 2 and 3 of the OSI Model.

Knowledge of Monitoring Tools, Parameters being monitored.

Creation of implementation standards and configuration templates.

Management of Firewall policy managers.

Having skill on different firewall (FortiGate, SonicWALL.)

Proactively monitor incoming alerts / Having skill to handle enterprises customer.

At least 2 years' experience in L2 support.(CCNA / CCNP certification will be an added advantage)

Broad outline of the Role

Experience:

Experience: 2-3 years of experience in IP-transmission filed. 

Size and Scope of Role - Total team size

 Educational Qualifications:-

Educational Qualifications : Graduate degree / BE

Technical Competencies

MIS reporting

               1) IP networking Knowledge. 

                2) Transmission - ALU, CISCO ,Huawei NMS knowledge. 

                3) TTSL Vendor Equipment Knowledge, (Transmission- NMS- ECI,ALU,TEJAS,NOKIA)