Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1

Jr. Customer service Executive

• Operational role that works under direct supervision, responsible for day-to-day customer service operations

Purpose - Broad objective of the role

JOB Description:--

1) SDH,WDM,DWDM,OTN basic and hands on experience.
2) Good communication skills.
3) Basic knowledge of Telecom and Networking.
4) Hands on experience on ECI, Alcatel, Tejas, NOKIA (L1+L2 basics).
5) Candidate should be ready to work in  rotational shift operations.
6) Should have experience in customer service operations and incident management.

01

Size and Scope of Role - Total team size-07

Minimum qualification & experience--Graduate

• Graduate with 0-4 years of experience

Other knowledge/skills

• 1) SDH,WDM,DWDM,OTN basic and hands on experience.
  2) Good communication skills.
  3) Basic knowledge of Telecom and Networking.
  4) Hands on experience on ECI, Alcatel, Tejas, NOKIA (L1+L2 basics).
  5) Candidate should be ready to work in  rotational shift operations.
  6) Should have experience in customer service operations and incident management.

Key Responsibilities

• 1) SDH,WDM,DWDM,OTN basic and hands on experience.
  2) Good communication skills.
  3) Basic knowledge of Telecom and Networking.
  4) Hands on experience on ECI, Alcatel, Tejas, NOKIA (L1+L2 basics).
  5) Candidate should be ready to work in  rotational shift operations.
  6) Should have experience in customer service operations and incident management.

Technical Competencies

ECI, Tejas, Alcatel with Good communication skills.

Knowledge / Skills