Jr Customer Service Executive - Service Delivery (Provisioning & Configuration) - B1101_1

Broad outline of the Role

Education Graduated with Experience 0 2 years

Basic knowledge of Telcom infrastructure, with CAD and GIS tools

Operational role that works under direct supervision, responsible for day-to-day Infrastructure management

Purpose - Broad objective of the role

Telecom Infrastructure Capacity Management - SIte management, Space & Power allocation using inventories, Site power records management and knowledge on AutoCAD for updating site records.

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate and/or equivalent experience. 0-2 Years experience

Other knowledge/skills

• NIL

Key Responsibilities

Excellent written and verbal Communication skill

Maintain daily activities and routines.

Ensure SLA are achieved and work proactively to maintain the same.

Space and power management 

Coordinating with stakeholders for Infrastructure related works

Emails management, stakeholder communication

Updating site records in floorplan

Technical Competencies

Knowledge / Skills