L2 Engineer Networks

Broad outline of the Role

• The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
• Strong domain experience in areas such as ACI, R&S, Wireless, NAC, LB, DDI, Azure Routing, or similar technologies.
• Proficient in network tool management and ticketing systems.
• Knowledge of ACI Bridge Domains (BD) and port allocation.
• Experience in implementing and managing micro-segmentation policies.
• Familiarity with network monitoring and management tools.
• Strong troubleshooting skills and the ability to resolve network-related incidents and problems.
• Excellent communication and interpersonal skills to collaborate effectively with team members and stakeholders.
• Relevant certifications, such as CCNP, CCIE, or equivalent, are preferred.
• Strong organizational skills and the ability to prioritize tasks effectively.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate with 0-4 years of experience

Other knowledge/skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain

Key Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure SLA are achieved and work proactively to maintain the same.

Technical Competencies

Knowledge / Skills