Lead - Customer Service Operations (Customer Service Operations) - B3101_1

Job Family Descriptor

1. Skills for SDNOC NW configuration-Migration Team member:
2. Handling NW Optimization and Regrooming activities.
3. Change management, Single circuit NCCM (non-commercial change management) handling for Customer delivery as well as assurance issues.
4. Customer and Backbone order provisioning through Cramer tool.
5. EOR (Engineering order request) and IOR (Internal order request) Processing for Customer as well as Backbone & DCN Orders
6. Process DCN plan for Service Delivery and Assurance Project
7. Understanding about Cramer Inventory management tool.
8. Equipment knowledge on ECI, Tejas, CIENA, Huawei OSN and MPLS-TP, Ciena CD

Broad outline of the Role

• TX technology knowledge- SDH, DWDM & MPLS-TP Knowledge
• OSS/BSS Tools: Cramer inventory tool.
• Basic IP knowledge
• TCL Vendor Equipment Knowledge (ECI, Tejas, MPLS TP, Ciena CD, Huawei etc)
• MIS reporting

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills