Lead - Service Delivery (Provisioning & Configuration) - B3201_1

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Date: 23 Nov 2023

Location: Pune, India

Company: Tata Communications

Job Family Descriptor

Oversee and drive back office provisioning of service delivery including onnet feasibility access networks and customer order provisioning Ensure availability of network systems inventory and bandwidth in provisioning on networks Analyze need for capacity augmentation optimization to address capacity crunch in networks Manage and monitor planning delivery of orders in terms of configuration management Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team Diagnose troubleshoot and resolve problems and take corrective action when necessary Provide technical expertise business planning and workflow management for ensuring smooth integration of network and system solutionsnetwork improvement Responsible for hardware planning environment provisioning documentation and application deployments for variety of applications and services work with client internal stakeholders to provide integrated service delivery across multiple products to meet the client requirements Provide an expertise to internal teams andor external vendors and partners to deliver a complex solutions in a timely manner

Broad outline of the Role

I) Position Summary
a)    Key Objective / Purpose of the Job:
The key objective of the position is to provision IP/ MPLS based services on Tata Communication Global Enterprise network. The position will serve as the Technical Authority assisting in deriving implementation guidelines for the Projects. The incumbent will also act as SPOC for the Project and scopes defined.  In addition to provisioning new services, the position is also responsible for performing migrations and change managements on the existing customer circuits during critical planned events and downtimes.

b) Major Activities

•    Provision IP/ MPLS based services on Tata Communication Global Enterprise network.
•    The position is also responsible for testing the configured customer services L3 VPN/ L2 VPN/ Internet to the deliverable parameters (SLA) before handing them to Service Assurance teams.
•    The position requires coordinating with various teams for provisioning related issues and resolving the same.
•    Act as SPOC for the Projects and scopes defined for implementation derivations and task planning. Escalation support for 24x7 shift activities along with technical discussion.
•    Provide assistance to team members by way of assisting them in resolving challenging technical problems, sharing knowledge and adhering to quality processes in ensuring objectives are met.
•    The above mentioned configuration and testing of services to be done on primarily on Cisco and Juniper devices.
•    Performing migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames.
•    Provisioning of customers on various NNIs (L2 and L3 NNIs).
•    Provisioning of AWS, IZO, Google, and Cloud Computing Services on TCL MPLS platform.
II) Person Specification:
a) Essential Qualifications:

    Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with min. 8 years of work experience. 

b) Requisite Skills:
    Technical
    Telecom Experience. Sound knowledge of products and services. Sound knowledge of IP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals, Routing protocols and Switching. Configuration and troubleshooting skills on Nokia (Aclatel), Cisco and Juniper routers is a must. 

    Functional
    Problem-Solving abilities will help stay on top of issues besides helping in resolving the same smoothly & efficiently.
Good Interpersonal skills matters.
Systems and process knowledge are key drivers on the job.

    Behavioral
•    Systematic approach towards work areas. 
•    Good analytical skills
•    Ability to work in team
•    Should be able to cope up excellently under stressful circumstances. 
•    Good communication skills 
c) Work Experience

Should have worked in a service provider’s environment where network device configuration and maintenance would have been a Core activity. Familiarity with Cisco and Juniper equipments and configurations is must. Exposure to IP/MPLS and MPLS based VPNs is mandatory.

Certifications: CCIP/ CCNP. CCIE would be an added advantage.

7 – 8 years’ experience in Networking field.


Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills

Job Segment: Cloud, Consulting, Cisco, Telecom, Telecommunications, Technology, Service

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