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Manager - Business Continuity Management

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Date: 24-Jul-2022

Location: Pune, India

Company: Tata Communications

About Role

Job Title-Manager - Business Continuity & Disaster Recovery

Location-Mumbai / Pune / Chennai (India)

Role- Manager- Corporate Services 

 

Job Profile

Tata Communications (TATA Comm) is looking for an experienced and self-motivated Manager with experience in Business Continuity Management ( BCM) & Disaster Recovery (DR). The Manager BCM & DR will report into the Deputy General Manager / Associate Director Business Continuity Manager (DGM / AD BCM & DR).
The Manager BCM & DR is responsible for active support to the DGM / AD BCM & DR for successful execution of an integrated, highly resilient, and comprehensive business continuity and disaster recovery plan for TATA Comm.

Responsibilities

Provide support to achieve organization wide ISO22301 BCMS implementation and certification
• Manage the implementation and day-to-day functions related to creating Business Continuity Plans and Procedures, while managing Disaster Recovery operations.
• Responsible for the interfacing with BCM Champions / BU SPOCs to implement and support Business continuity plans for Operations.
• This role will be responsible for actively planning, documenting, implementation and testing of the Business Unit BCP & DR and contingency plans for providing manual / off-line procedures development to mitigate any risk associated with complete or partial failure of facilities, technology systems, or applications related to an unforeseen disruption.
• Conduct Business Impact Analysis and Risk Assessments for Business and Enterprise Functions and maintain them on yearly basis
• Conduct regular appropriate business continuity trainings and awareness activities across the organization
• Conduct and manage test /simulations of BCP/DRP Plan. Share BCP/DR exercise results with all stakeholders and implement all the identified gaps and lesson learned for the continuous improvement
• Organize periodic governance reviews with key stakeholders
• Ensure all business continuity documentation is reviewed, maintained, updated and tested/exercised on a regular basis
• Long term Disaster Recovery planning to provide the highest level of protection possible for the enterprise.

 

Responsibilities

Assume responsibility for Business continuity planning efforts with a major focus on critical business areas, functions and applications. To maintain continued operations and loss mitigation in the event of a disruption, coordinating activities of technology resources with the company’s business units as required.
• Work with business unit teams to enhance BC plans, mitigating the effect of a technology system or application failure or problem. Key objectives are that business units can continue to manage their operations, satisfy our regulatory obligations, support SLA with customers and maintain our presence in the marketplace.
• Provide direct communications and coordination between various dependent BU functions across all locations. Participate in appropriate business unit and development planning meetings and activities. Facilitate timely identification, escalation, resolution, and follow-up for all outstanding issues.

Assume responsibility for Business continuity planning efforts with a major focus on critical business areas, functions and applications. To maintain continued operations and loss mitigation in the event of a disruption, coordinating activities of technology resources with the company’s business units as required.
• Work with business unit teams to enhance BC plans, mitigating the effect of a technology system or application failure or problem. Key objectives are that business units can continue to manage their operations, satisfy our regulatory obligations, support SLA with customers and maintain our presence in the marketplace.
• Provide direct communications and coordination between various dependent BU functions across all locations. Participate in appropriate business unit and development planning meetings and activities. Facilitate timely identification, escalation, resolution, and follow-up for all outstanding issues.

Alert the Head of BCM immediately of any significant changes to business risks and internal control effectiveness.
• Notify Head of BCM immediately on discovery of any regulatory breach.
• Comply with all Security and Health & Safety policies and procedures operating within the business

 

Qualifications

Graduate /postgraduate in Business Continuity or any other equivalent stream. Additional certification such as ISO 22301 lead implementer, CBCP, MBCP, CBCI etc., will be preferred.
• 5-7+ years relevant experience in managing Business continuity & disaster recovery (Telecom sector experience will be preferred)
• Excellent project management skills, MS Project skills, Analytical skills, Excellent documentation skills.
• Good stakeholder management and communication skills
• Prior experience in managing Business recovery in a larger organizational set-up with experience in Telecom industry preferably having multi-national businesses.
• Experience with emergency notification messaging tools a plus (desirable)
• Experience on SharePoint dashboard creation and reporting
• Experience on any business continuity software/tool will be an added advantage

Competencies

Values:-
• Client Focus – Demonstrates clear understanding of importance of effective customer service, internally and externally

Trust - Evidences high standards of integrity and openness
• Teamwork – Demonstrates ability to work effectively as a member of a team, a collaborative style, and understands the value of diversity

Core Competencies:-

Adaptability (ability to modify approach as situations change, and to easily accept changes to own organization or job requirements)
• Effective Communication (articulately expresses thoughts and ideas − both oral and written. Insert level of written/oral English skills in section below.
• Service Orientation (exceptional service focus, builds relationships with internal and external customers, strengthening the image of the company)
• Interpersonal Skills (ability to effectively build cooperative relationships with people, manage differences and resolve conflicts)
• Sound Judgement (ability to think through a situation to reach a timely and sound decision within the scope of one’s authority).
• Risk management orientation (ability to understand, assess and minimize risk associated with all transactions)


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