Manager - L3 SME - Server

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Date: 29 Jan 2024

Location: Pune, India

Company: Tata Communications

Job Family Descriptor


  • Virtualization Solution Design: Define and implement a virtualization solution combining VMware and Hyper-V to support large virtual servers hosting production-critical applications.
  • Cloud Migration Planning: Develop a migration plan to move from VMware to Nutanix, including sizing Primary and DR clusters and migrating VMs effectively.
  • VDI Deployment: Evaluate, finalize, and deploy a VDI (Virtual Desktop Infrastructure) solution, incorporating application virtualization, desktop virtualization, and server virtualization, along with secure workspace virtualization.
  • Email Solution Management: Design and deploy Exchange mailing in a resource forest topology, starting from Exchange 2007 and successfully migrating to Exchange 2016 on-premise. Implement Exchange hybrid with O365 and migrate around 600 users during the lockdown phase.
  • Endpoint Security Solutions: Deploy security solutions such as Forcepoint Proxy, McAfee web proxy, TrendMicro web gateway, DNS to ensure Private Public Isolation, and DHCP services for all locations.
  • Information Protection: Implement Microsoft EMS E3 services, including Intune policies for mobile devices and Azure Information Protection.
  • Backup and Data Protection: Design and implement a file server solution. Develop a backup service meeting RTO and RPO expectations using leading technologies like Commvault enterprise backup.
  • ITIL Standards and Service Desk: Deploy ITIL standards for IT service desk using tools like Summit AI and Sapphire MIS. Review SLA reports for various support types and generate internal reports for management review.

Broad outline of the Role

  • In-depth knowledge of server virtualization technologies such as VMware and Hyper-V.
  • Familiarity with cloud migration strategies and solutions, with experience in Nutanix or similar technologies.
  • Strong expertise in Active Directory design and management, including Group Policy Objects (GPOs).
  • Familiarity with ITIL standards and best practices for IT service management.
  • Knowledge of network security principles and best practices.

Purpose - Broad objective of the role

you will be responsible for managing and optimizing our organization's server infrastructure. This role involves defining and implementing server solutions, managing data center operations, and ensuring the security and performance of server systems. The ideal candidate should possess extensive technical and managerial experience in technology operations, data center operations, and IT infrastructure services.

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

  • Graduate with 4-7 years of experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills

Job Segment: Virtualization, Service Desk, Network Security, Information Security, Recruiting, Technology, Customer Service, Security, Human Resources

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