Manager - NOC Operations

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Date: 29 Jan 2024

Location: Pune, India

Company: Tata Communications

Job Family Descriptor

Title:  Manager - NOC Operations

 

Total experience: 10-15 Years experience

 

Roles and Responsibilities:  

 

Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

 

  • Provide Tier 3 support to NOC in chronic and critical issues.
  • Managing Wet Plant such as Fault localization, Repeater and BU manageability and preparation of MOP for readiness during any catastrophe.
  • Manage specifically assigned critical Planned Event 
  • Preparing Incident Report, RFO and RCA for critical event and release of Service Improvement plan if applicable.
  • Periodic performance analysis of Supplier and Vendor, feedback on Improvement initiatives 
  • Support quality improvement projects and impart technical training to team.
  • This role transvers across different technologies
  • Co-ordinate NOC activities during cable emergencies
  • Handle in-system restoration, using own resources of this cable
  • Ensure external system restoration - depending upon the availability of
  • Resources and economic viability in the region.
  • Experties in SDH/DWDM/OTN  technology/ NMS and in depth troubleshooting skill
  • Good knoowledge in Ciena 6500/ Infinera /Tejas
  • 7-8 years of experience in Tx domain


Job Segment: Operations Manager, Manager, Operations, Management

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