Manager - Sales (Commercial Business Operations) - B3201_1

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Date: 18 Nov 2023

Location: Pune, India

Company: Tata Communications

Purpose - Broad objective of the role

Lead and drive bid team to provide support to sales leads for deal preparation through interfacing with stakeholder teams (sales, solution and commercial, amongst others)

Minimum qualification & experience

  • Education: Graduate (B.Tech or Engineer in Telecommunications preferred).
  • Experience: 4 - 6 years.

Other knowledge/skills

  • APMP Certification preferred.

Key Responsibilities

  • Effectively manage a virtual bid team in bid activities.
  • Prepare/write customer proposals and tender responses.
  • Ensure provision of efficient and timely support for bid proposal creation and submission.
  • Act as the single point of contact for the bid response generation.
  • Interact with Commercial Managers, Sales Managers, and other stakeholders as required.
  • Create and update proposal templates and proposal material in a timely manner.
  • Act as bid issue escalation point and responsible for resolution management.
  • Work with minimum supervision, seeking assistance when appropriate.
  • Prepare and review customized reports that go to senior management and other stakeholders periodically.

Key performance indicators:

  • Delivery of bids such that 100% of the proposals are delivered on time.
  • Demonstrate an improvement in bid win rates (by volume and value).
  • Develop a quality check list and performance tracking for quality of proposals and documentation.
  • Partner with client facing Sales and Account team for post bid submission support.
  • Develop a good rapport and confidence. Intent is to reduce the response time from internal teams to get the required inputs.
  • Updating the bid library with all new content and data from proposals, produce a quarterly bid analytics report.
  • Maintain an average Feedback score of 4 out of 5 for all proposals.

Knowledge / Skills

Communication skills- Verbal & Written
Communication Skills
Attention to Detail
Business Focus
7.        Effective in collaborating under difficult situations.
15.      Displays broader understanding while collaborating cross-functionally to create mutual excellence in business outcomes.
Customer Centricity
16.        Takes initiative and stretches to contribute to activities outside his/her areas of responsibilities.
Taking ownership & Initiatives
Interpersonal Skills

Job Segment: Operations Manager, Sales Management, Sales Operations, Outside Sales, Telecom, Operations, Sales, Technology

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