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Principal - Service Engineering - 14001

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Date: 27-Nov-2022

Location: Pune, India

Company: Tata Communications

Job Family Descriptor

Broad outline of the Role

Purpose - Broad objective of the role

Plan and design service architecture to provide efficient design and solution with the objective of meeting customer requirements

Operating Network - Key External

Vendors, customers

Operating Network - Key Internal

Engineering, Product, Operations

Size and Scope of Role - Financial


Size and Scope of Role - No. of direct reports


Size and Scope of Role - Total team size


Size and Scope of Role - Other size parameters


Minimum qualification & experience

Graduate in Engineering + Certifications

Other knowledge/skills

-With initial guidance, led significant enhancement of processes/solutions in sub-domain '- With initial guidance, creates technically superior solutions within area of expertise - Influences and convinces own team to accept new ideas - Analyzes recurring

Key Responsibilities

1. Engineering Planning/ Strategy - Contribute to defining the annual engineering initiatives and projects in line with the global strategy for BU or work unit Performance Metrics - - Time taken to prepare HLD - Quality metrics (number of tickets raised, number of major escalations) ---------------------------------------------------------------------------------------------------------------------------- 2. Design and Architecture - Study and interpret complex MRD/ POCs and provide initial support translation into technical document and conduct analysis of feasibility. - Support development of HLD/LLD and share with LOB for evaluation; Provide inputs on the business case for LOB; Develop BoM; Conduct testing. - Guide teams on integration of service with existing systems and roll out; Provide prelimnary technical advice to teams on preparation of training content to educate the eco-system on new service Performance Metrics - - Time taken to prepare HLD - Quality metrics (number of tickets raised, number of major escalations) ---------------------------------------------------------------------------------------------------------------------------- 3. Technical Liaison - Collect information on current industry trends; Support communications with industry groups or suppliers by collating and organizing relevant information Performance Metrics - - Time taken to prepare HLD - Quality metrics (number of tickets raised, number of major escalations) ----------------------------------------------------------------------------------------------------------------------------

Technical Competencies

1. Domain Knowledge/ Communication - Demonstrates technical know how in one or multiple domains. Ability to document complex ideas and translate into easily understood information to non-technical employees. Delivers technical communications (both, oral and written) that is impactful and is easily followed by various audiences. ---------------------------------------------------------------------------------------------------------------------------- 2. Services Innovation - Considers the total user experience, technical feasibility, and market viability in all aspects of the product development process. Leverages domain knowledge and expertise and collaborates with diverse teams to create robust solutions that advance the business. ---------------------------------------------------------------------------------------------------------------------------- 3. Business Acumen - Applies an understanding of business, financial and economic principles, knowledge of performance levers and organizational structure, and market dynamics to drive decision-making. ---------------------------------------------------------------------------------------------------------------------------- 4. Implementation - Demonstrates understanding of system development, integration and maintenance for applications and drives end-to-end testing, configuration and installation. ---------------------------------------------------------------------------------------------------------------------------- 5. Knowledge of existing and emerging technologies - Displays knowledge of existing and emerging trends in technology platforms and tools (administrative, performance and planning) that support the product. ---------------------------------------------------------------------------------------------------------------------------- 6. Technical product knowledge - Displays an understanding of products/ solutions and is able to evaluate features and applies knowledge to implement non-standard/ custom solutions to address complex customer requirements. ----------------------------------------------------------------------------------------------------------------------------

Knowledge / Skills

Communication Skills

Job Segment: Engineer, User Experience, Product Development, Engineering, Technology, Research