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Senior Manager - Customer Success Strategy

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Date: 28-Oct-2020

Location: Pune, India

Company: Tata Communications

Broad outline of the Role
Provide analytical support and conduct market research for specified BU/Segment product and scenario analysis. Prepare detailed schedule plan of project plan. May act as coach to strategy analysts and work with them to develop output.Time is spent mostly on operational activities. Able to independently resolve complex projects, issues, challenges encountered. Operational role, responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area. Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation. Able to identify problems and significantly improve, change or adapt existing methods and techniques. Might lead/ mentor small teams Work-group/team focus. Education: Business Management Graduate Experience: 4-7 years
Purpose - Broad objective of the role

 1. Driving product GTM programs with relevant stakeholders within regional and central CSG teams

 2. Drive Strategic actions and program manage global initiatives for achieving regional AOP and product specific targets 

 3. Align and drive cross functional  structured projects covering product initiatives, customer feedback, deal analysis, support activities and Optimus inputs

 4. Aggregate and Assimilate intelligence and insights from regional actions for senior leadership & GMC consumption and actions.

 5. Identify, Coordinate, track and report metrics for successful completion of identified product, commercial, marketing, sales, delivery, assurance actions 

Operating Network - Key External


Operating Network - Key Internal

Sales, Customer Success Teams, Service Delivery, Products, Marketing, DIAS

Size and Scope of Role - Financial

CSG Revenues- Enterprise and Partner Segment,  Process Impacts, Revenue Realization Projects, Efficiency Projects

Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills

Job Segment: Business Manager, Market Research, Manager, Customer Service, Management, Marketing, Strategy