Sr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B2201_1

Job Family Descriptor

Provisioning Engineer 

• Experience of Design in Core Transport Network
• A thorough understanding of transport network design; IP CORE router design; Fibre design, carrier ethernet transmission and aggregator design. Create end to end path with intermediate  
• Knowledge of Ethernet, SDH/PDH, EoSDH, DWDM, IP-DSLAM, lease lines, Layer 3
• Ability to liaise with stakeholders, operations center and the planners with on-going projects. 
• Managing escalations within the team and communications to stakeholders
• Identify capacity shortage proactively and propose workarounds 
• Managing logical and physical inventory resources – Ports, Shelves VLANs, IP addresses etc. efficiently 
• Create BOM/BOQ/Material listing for Design orders 
• Ability to work for multiple night shifts in a week & Working at secure room if its expected
• Ability to coordinate with various stakeholders during entire lifecycle of the order

Required Skills:

• Provisioning workflow, Self-driven, time management, multi-tasking, effective communication, Time Flexible.

Mandatory Knowledge and experience:

• In-depth understanding of PDH & SDH Technologies and telecom standards & protocols 
• Experience in fiber design for network orders and various rearrangement strategies
• Exposure of working in multi-vendor, multi-platform eco-systems
• Must have experience of design with core transport routers Cisco(ASR series), Alcatel(ARE 7750), Juniper(Nexsus/MX480/960), NCS540
• Familiarity on Netcracker(Helix)/Crammer, Mapblaster/Google-Earth, Net config etc. Be able to understand the task workflow and interpretation of drawings/schematics
• Must have experience of DWDM network using Alcatel PSS32 and Huawei OSN1800