Sr Customer Service Executive - Global Network Operations

Position Summary

Key Objective / Purpose of the Job:

This is a technical position that acts as a Level-2 NOC support for SDWAN Services across multiple OEMs

Good To Have

Wireless LAN Controller, Cisco Meraki,  Cisco DNAC
•  Routing and Switching knowledge

Technical Skills

• Experience in provisioning of Versa, Fortinet, Viptela SDWAN, On-Prem & Cloud based deployments.
• Expert level understanding & hands-on SDWAN Major release Versa 20.2.3, FortiOS 6.4, Viptela 19.2 & beyond.
• Expert level understanding & hands-on MPLS, BGP, IPSEC, ESP, vxLAN, TLS, DTLS, TLOC, DMVPN, ADVPN, NAT, PAT.
• Expert level understanding & Hands-on Firewall Policies, Threat Protection, Content Filtering, HSRP, VRRP, GLBP, Access-list, , DHCP, SSID, VLAN, WLAN, STP, NAT, 802.11a/b/g/n/ac wireless.
• Experience in provisioning in Cisco Miraki, EnGenius & other Manage Wi-Fi services for Cloud based & On-Prem Solutions

• Good Knowledge & Hands-on Miraki SDWAN Appliance MX series (MX-64, Mx-68), MS Series switches, MR Series Access Points.
• Good Knowledge & Hands-on EnGenius ECS Series Switches, ECW Series Access Points.
• Should have thorough understanding on Cisco Miraki & EnGenius Dashboard, Reporting, Scheduling. 
• Versa VXN100,300, Fortinet NSE5/6/7, Engineering Cisco Meraki Solutions Part 1 (ECMS 1) & Part 2 (ECMSI 2) certifications will be preferred.
• EnGenius Cloud Management Solution Specialist Certification will value add.

Behavioral Skills

• Good Analytical, Diagnostic and Problem-Solving skills, Customer Centricity, Dealing with ambiguity.
• Good aptitude to learn new technology.
• Self-motivated and works well under pressure.

Should be a good team player.

Work Experience

• Experience in provisioning of Versa, Fortinet, Viptela SDWAN, Cisco Miraki, EnGenius On-Prem & Cloud based deployments.
• Expert level understanding & hands-on SDWAN Major release Versa 20.2.3, FortiOS 6.4, Viptela 19.2 & beyond.
• Expert level understanding & hands-on MPLS, BGP, IPSEC, ESP, vxLAN, TLS, DTLS, TLOC, DMVPN, ADVPN, NAT, PAT.
• Expert level understanding & Hands-on Firewall Policies, Threat Protection, Content Filtering, , HSRP, VRRP, GLBP, Access-list, , DHCP, SSID, VLAN, WLAN, STP, NAT, 802.11a/b/g/n/ac wireless.
• Provisioning Cisco Miraki, EnGenius & other Manage Wi-Fi services on Cloud based & On-Prem Solutions.
• Good Knowledge & Hands-on Miraki SDWAN Appliance MX series (MX-64, Mx-68), MS Series switches, MR Series Access Points.
• Good Knowledge & Hands-on EnGenius ECS Series Switches, ECW Series Access Points.

Expert in troubleshooting for issue pertaining to VLAN, WLAN, NAT, PAT, firewall policies, BGP, HSRP, VRRP, GLBP protocols, internet.

Knowledge / Skills