Sr Customer Service Executive - IP Network Operations

Role Requirement

• Role: Sr. Engineer - IP NOC operations 
• Total Experience: 3-6years of experience 
• Location: Pune 
• Education: Graduation 

Role Description

• Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. 
• This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. 
• This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. 
   

Job Description

• Provide level 2.5 in depth technical analysis, troubleshooting and resolutions of IP related customer and network faults escalated by the IPNOC. 
• Monitor, report and analyse Core and Metro Network for quality improvement. 
• Preparing Incident Report, RFO and RCA for critical event and release of Service Improvement plan if applicable. 
• Configuration, troubleshooting and monitoring of the Telecom DCN network. 
• Planning, scheduling, and coordination of IP related change management activities in Telecom. 
• Juniper, Arista & Cisco (CCNP, JNCIP/JNCIS) or other related OEM vendor professional level certification is a must. 
• Solid knowledge on MPLS, BGP, SDWAN, peering and internet Exchange points. 
   

Mandatory Skills

• BGP 
• Routing 
• Switching  
• Juniper 
• CCNP Certification is preferred. 
• knowledge on Juniper operations 
• IP trouble shooting