Sr Customer Service Executive - IP Network Operations

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Date: 30 Nov 2023

Location: Pune, India

Company: Tata Communications

Role Requirement

  • Role: Sr. Engineer - IP NOC operations 
  • Total Experience: 3-6years of experience 
  • Location: Pune 
  • Education: Graduation 

Role Description

  • Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. 
  • This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. 
  • This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. 

Job Description

  • Provide level 2.5 in depth technical analysis, troubleshooting and resolutions of IP related customer and network faults escalated by the IPNOC. 
  • Monitor, report and analyse Core and Metro Network for quality improvement. 
  • Preparing Incident Report, RFO and RCA for critical event and release of Service Improvement plan if applicable. 
  • Configuration, troubleshooting and monitoring of the Telecom DCN network. 
  • Planning, scheduling, and coordination of IP related change management activities in Telecom. 
  • Juniper, Arista & Cisco (CCNP, JNCIP/JNCIS) or other related OEM vendor professional level certification is a must. 
  • Solid knowledge on MPLS, BGP, SDWAN, peering and internet Exchange points. 

Mandatory Skills

  • BGP 
  • Routing 
  • Switching  
  • Juniper 
  • CCNP Certification is preferred. 
  • knowledge on Juniper operations 
  • IP trouble shooting 

Job Segment: Operations Manager, CCNP, Cisco, Network, Operations, Technology, Customer Service

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