Sr Engineer - Customer Service Operations (Customer Service Operations) - B2201_2

Purpose - Broad objective of the role

Thorough understanding on networking protocols (BGP,OSPF,IPSEC, GRE)
SDWAN- Hands on expereince for Versa OEM
CCNA/JNCIA/CCNP/VNX-100/Sdwan-Viptela/ZIA (global certification mandotary).

- Zscaler architecture understanding.
- Zscaler Traffic flow for home users and office users.
- Basic routing concepts to be clear.
- Basic hands on at Zscaler configuration portal.
- ZPA architecure and concepts.
- End to end Zscaler troubleshooting

Excellent Communications and written skills.
 

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate with 0-4 years of experience

Technical Competencies

Knowledge / Skills