Sr Engineer - Customer Service Operations (Customer Service Operations) - B2201_2

Broad outline of the Role

• Thorough understanding on networking protocols (BGP, OSPF, IPSEC, GRE)
  SDWAN- L2 Hands on experience for Versa OEM
  CCNA/JNCIA/CCNP/VNX-100/SDWAN-Viptela/ZIA (global certification mandatory).

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate with 2 - 3.11 years of experience
• Graduation completed in BE/Btech (E&TC/IT/Comp).

Other knowledge/skills

• Demonstration of problem-solving skills
• Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain

Key Responsibilities

•  
•  Zscaler architecture understanding.
• Zscaler Traffic flow for home users and office users.
• Basic routing concepts to be clear.
• Basic hands on at Zscaler configuration portal.
• ZPA architecture and concepts.
•  End to end Zscaler troubleshooting

Technical Competencies

Knowledge / Skills