Sr Engineer - Global Network Operations
Apply now »Date: 13 Apr 2024
Location: Pune, India
Company: Tata Communications
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Key Objective / Purpose of the Job:
This is a technical position that acts as a Level-2 NOC support for SDWAN Services across multiple OEMs
Good To Have
Wireless LAN Controller, Cisco Meraki, Cisco DNAC
• Routing and Switching knowledge
Technical Skills
- Experience in provisioning of Versa, Fortinet, Viptela SDWAN, On-Prem & Cloud based deployments.
- Expert level understanding & hands-on SDWAN Major release Versa 20.2.3, FortiOS 6.4, Viptela 19.2 & beyond.
- Expert level understanding & hands-on MPLS, BGP, IPSEC, ESP, vxLAN, TLS, DTLS, TLOC, DMVPN, ADVPN, NAT, PAT.
- Expert level understanding & Hands-on Firewall Policies, Threat Protection, Content Filtering, HSRP, VRRP, GLBP, Access-list, , DHCP, SSID, VLAN, WLAN, STP, NAT, 802.11a/b/g/n/ac wireless.
- Experience in provisioning in Cisco Miraki, EnGenius & other Manage Wi-Fi services for Cloud based & On-Prem Solutions
- Good Knowledge & Hands-on Miraki SDWAN Appliance MX series (MX-64, Mx-68), MS Series switches, MR Series Access Points.
- Good Knowledge & Hands-on EnGenius ECS Series Switches, ECW Series Access Points.
- Should have thorough understanding on Cisco Miraki & EnGenius Dashboard, Reporting, Scheduling.
- Versa VXN100,300, Fortinet NSE5/6/7, Engineering Cisco Meraki Solutions Part 1 (ECMS 1) & Part 2 (ECMSI 2) certifications will be preferred.
- EnGenius Cloud Management Solution Specialist Certification will value add.
Behavioral Skills
- Good Analytical, Diagnostic and Problem-Solving skills, Customer Centricity, Dealing with ambiguity.
- Good aptitude to learn new technology.
- Self-motivated and works well under pressure.
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Should be a good team player.
Work Experience
- Experience in provisioning of Versa, Fortinet, Viptela SDWAN, Cisco Miraki, EnGenius On-Prem & Cloud based deployments.
- Expert level understanding & hands-on SDWAN Major release Versa 20.2.3, FortiOS 6.4, Viptela 19.2 & beyond.
- Expert level understanding & hands-on MPLS, BGP, IPSEC, ESP, vxLAN, TLS, DTLS, TLOC, DMVPN, ADVPN, NAT, PAT.
- Expert level understanding & Hands-on Firewall Policies, Threat Protection, Content Filtering, , HSRP, VRRP, GLBP, Access-list, , DHCP, SSID, VLAN, WLAN, STP, NAT, 802.11a/b/g/n/ac wireless.
- Provisioning Cisco Miraki, EnGenius & other Manage Wi-Fi services on Cloud based & On-Prem Solutions.
- Good Knowledge & Hands-on Miraki SDWAN Appliance MX series (MX-64, Mx-68), MS Series switches, MR Series Access Points.
- Good Knowledge & Hands-on EnGenius ECS Series Switches, ECW Series Access Points.
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Expert in troubleshooting for issue pertaining to VLAN, WLAN, NAT, PAT, firewall policies, BGP, HSRP, VRRP, GLBP protocols, internet.
Technical Competencies
- Provide earliest fault isolation & resolution of issues pertaining to Versa, Fortinet, Viptela SDWAN.
- Should play key role in maintenance of Versa, Fortinet, Viptela SDWAN and other OEM platforms.
- Works with OEM for platform & customer service performance improvement, upgrades, & moves/adds/change/delete (MACDs).
- Manages network incidents, owns earliest fault isolation, periodic technical updates, Root Cause Analysis (RCA), Permanent Corrective Action (PCA) with adherence to timelines.
- Develops Versa, Fortinet, Viptela SDWAN LAB for testing of code, hot-fix & POCs.
- Conducts platform audits to identify design, config gaps, present it within TAC & engineering for review and work for fix.
- Conducts internal training on acquired skill sets through day-to-day learnings for NOC L1 & L2 members.
- Keep eye on repeat incidents & work out for permanent fix through problem management process.
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Arrange periodic service & platform performance dashboards.
Technical Competencies
Knowledge / Skills
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