Sr Engineer - Network Operations & Support (Network Operations & Support) - B2201_2

Broad outline of the Role

• SBU: EDITS                               Function: TNO

  Grade :                        Location : Pune/Mumbai

  Position Title: L2 (B2-2)

  Reports to (Title): Delivery Head    Total Staff Controlled: NA

  Position Summary – Senior Security Analyst  (L2)

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate with 0-4 years of experience

Other knowledge/skills

• Technical

• Configure & Manage: Firewalls, VPN, IDS, IPS, UTM devices hardware and software operation. Strong understanding of network and security technologies

  Hand on skills in configure, administer, and document firewall infrastructure.

  Deep knowledge on working with Checkpoint /FortiGate/ Firewall

  Maintain High Availability and Clustered firewall environments for customers using Check Point High Availability. Managing Check Point Smart Console Dashboard.

  Proven Knowledge of IPS Software blades and others.

  Deep understanding of VNF Related Deployment

  IDS/ IPS Threat Monitoring and Tuning on Smart Console.

  Knowledge of network protocols (EIGRP, OSPF, BGP, RIP, VLAN, TCP/IP, etc.).

Key Responsibilities

• Key Objective / Purpose of the Job:  

•  

• Need to have extensive experience in FortiGate FortiManager & FortiAnalyser,  Fortigate FG-VM04 (VNF)
• Should identify, troubleshoot and resolve any hardware, software or configuration related incidents observed on any equipment across network.
• Need to work in Flexible shift time
• Support for a variety of security services and platforms
• Provide Support for L2 Escalated cases and detailed analysis of security alerts
• Providing security operations, maintenance functions, and troubleshooting
• Monitoring of health of Security Components & sanity checks
• Performs deep-drive incident analysis by correlating data from various sources
• Determines if a critical system or data set has been impacted & advises on remediation
• Configure, manage and operate: Firewall, URL Filtering, SSL VPN, NSM, etc. and elements which are deployed to secure large networks

Technical Competencies

• Licenses management & Backups and Restoration
• Continually striving to reduce customer-impacting outages/degradations and restoring service Responsible for preparing Method of Procedure for any configuration changes and follow Change management procedures.
• Should have good Knowledge and working experience on Cisco, Checkpoint , Fortinet Security
• Products (Firewall & IPS) is an added advantage.
• Should be skilled in Firewall and VPN troubleshooting.
• Responsible for leading any planned scheduled maintenance activities.
• Should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration. Resolve Customer Escalations.
• Type of Experience: Global | Build and Manage | Tech Lead / Architect | Strong Customer liaising skills/exp

Knowledge / Skills